Our Return Policy | Acom Distributors

Return Policy

Refunds or Exchanges:

We exchange if any product has manufacturing fault, broken or scratched, only at the time of purchase. Original box and all accessories should should be returned as well. If the item is dispatched to you in a different city then Lahore, we will provide the Exchange and the customer will bear the shipping cost to send us back.

Warranty Procedures:

Warranty procedures and policies vary from manufacturer to manufacturer. Please consult your product manufacturer’s website for more information on warranty policies or ask us for details by giving us a call.

In general, warranty does not cover the following:

  • Accessories
  • Supply items and Consumables (e.g. batteries and printer cartridges)
  • Structural Parts (e.g. frames and covers)
  • Software, including the operating system and software
  • Third-party software, or the reloading of software
  • External causes such as accident, abuse, misuse, or problems with electrical power
  • Servicing not authorized by Manufacturer Usage that is not in accordance with product instructions.
  • Failure to follow the product instructions or failure to perform preventive maintenance.
  • Problems caused by using accessories, parts, or components not supplied/approved by Manufacturer Products with missing or altered Service Tags or serial numbers.

Acom Distributors acts as a re seller/retailer and warranties are only covered by the actual manufactures. Warranty period starts from the date of invoice and will be covered to the date of expiry. Warranty period is clearly indicated on on the invoice. 

If a warranty claim is made at a time when the same product is no longer available, the customer will be required to pay the difference amount for the current product or model.

All warranty claims are sorted out usually within first 10-12 working days. Outbound warranties take a longer period since they need to be claimed from the nearest location such as Singapore, Dubai. ORIGNAL INVOICE is required to claim any warranty.

Warranty items are received & delivered from 10:00 AM to 4:00PM Pakistan Standard Time. All items once sold from the shop, if brought back for any reason even on the same day will be considered as warranty item. Strictly no hand to hand replacement. We will assume that if you order products from us, you have read the above, understand and agree to it.



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