Our Warranty Policies at Acom Distributors


What to Provide When Claiming Warranty:

In an event that there is a manufacturer defect, you can send it to Acom for warranty claim. When sending the product for warranty claim, please make a note of the following:

  • Include the original packing slip and original invoice issued when the product was delivered.
  • Before you ship the product’s to us, make sure to back up the data on the hard drives and any other storage devices in the products.
  • Remove any confidential, proprietary, or personal information and removable media such as floppy disks, CDs, or PC Cards.
  • We are not responsible for any of your confidential, proprietary, or personal information; lost or corrupted data; or damaged or lost removable media.
  • Please package your returns carefully! Merchandise that is incomplete or damaged in return shipment may not be eligible for warranty.
  • We recommend using an insured shipping method with tracking to ensure your package arrives safely at our warehouse.  

What the Warranty DOES NOT Cover:

  • Less than 11 dead pixels in the screen.
  • Battery timing, battery functionality and Power Adapter functionality.
  • Minor cosmetic imperfections that do not affect the performance and usability of the product.
  • Any software programs, whether pre-loaded or shipped with the product, or installed subsequently.
  • Failure resulting from misuse, user neglect, accident, modification, unsuitable physical or operating environment, or improper maintenance by user.
  • Any damage due to non-branded, unknown products integrated or added afterwards, including those that have been produced by the original manufacturer.


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